He highlighted the exceptional measures taken by the General Department of Inspection and the inspection and complaint response units of the Ministry of Petroleum’s main and affiliated companies, alongside maintaining the stability of the gas network and fuel distribution during a recent conflict.

Mohammadreza Pirzadi Jahromi, speaking on Monday, during a visit by the Director General for Following Up on Public Requests and Complaints from the Presidential Administration to the Ministry of Petroleum’s public meeting and complaint resolution office, stated that in 1404, alongside the expansion of complaint reception channels to seven methods, the public meeting office handled 15% of in-person and phone inquiries for requests and complaints.

He added that effective resolution in the shortest possible time has been a priority to increase the trust and satisfaction of officials and the public.

“Experts at the office,” he continued, “review cases face-to-face with high accuracy and speed to ensure the highest level of client service.”

Improving Satisfaction Levels

Pirzadi-Jahromi praised the performance of the four main companies under the Ministry of Petroleum, particularly in production, exports, fuel supply, and gas distribution during the recent third imposed war. He stated that the positive evaluation by the Presidential Administration’s Public Communications Office of these entities’ performance indicates the Ministry of Petroleum’s success in enhancing satisfaction levels and responsiveness to all citizens.

Detailing the communication channels with the public, he said, “The Ministry of Petroleum’s online inspection and complaint resolution system, as one of the seven channels, is available to the public. The integrated inspection and complaint resolution system of the Ministry of Petroleum, utilizing a digital supervision model, will soon be operational.”

Pirzadi-Jahromi emphasized, “Our goal is to strengthen public oversight and ensure strict adherence to standards in handling complaints and stakeholder satisfaction, thereby creating a strong link between the elite community, senior management, and the general public.”